Delete your MEPflow account

You can delete your account and its data at any time. Here's exactly how, and exactly what goes.

From the app

Open MEPflow and sign in.
Go to Settings, scroll to the bottom, and tap Delete account.
Confirm with your password. If you own the company, you'll also type the company name.

Access stops immediately.

What gets deleted

If you own the company, deleting removes the whole account: every team member's login, all customers and their contact details and addresses, jobs, photos, estimates, invoices and payment records, message history, and your company settings.

If you're a technician or office user, it removes your login and your personal details. Your company's records stay with the company.

When

Access ends the moment you confirm. The data itself is permanently erased 30 days later.

That gap is deliberate. Deleting an owner account takes the whole crew's work with it, so there's a window to undo an accidental or angry tap — email us before it closes and we can stop it. Afterwards it's gone and cannot be recovered.

What we keep, and why

Text-message consent records, with the phone number scrambled so they no longer identify anyone. Federal rules require us to be able to show that someone agreed to be texted, or asked us to stop.
Payment records held by Stripe, our payment processor, under their own retention rules and your local tax law. We don't store card numbers at any point.

Can't get into the app?

If you've lost access — you're locked out, the app is uninstalled, or you never had a login of your own — email support@mepflow.app from the address on the account and ask us to delete it. We'll verify it's you and confirm when it's done.

We don't take deletion requests through an open web form: anyone could type in a competitor's email address.